Refund policy

Last updated: 2026.6.18

We want your FondCircle purchase to work for your home health routine. This policy explains how returns and refunds work for products purchased directly from fondcircle.com.

30-Day Return Window

You may request a return within 30 days from the date your order is delivered.

To be eligible, the product must have been purchased directly from fondcircle.com. If you purchased a FondCircle product from another retailer, marketplace, or distributor, please contact that seller for its return policy.

How to Start a Return

You can start a return by emailing support@fondcircle.com or using the chat feature on fondcircle.com. Please include:

  • your order number;
  • the name and email address used for the order;
  • the product you want to return;
  • the reason for the return;
  • photos or videos if the item arrived damaged, defective, incomplete, or incorrect.

Please wait for return instructions before sending any product back. Returns sent without authorization may be delayed or rejected.

Return Conditions

Returned devices must be clean, undamaged, complete, and in their original packaging, with all accessories, manuals, cables, and included components.

Products damaged by misuse, improper cleaning, unauthorized repair, alteration, or accidental damage are not eligible for a refund.

Non-Returnable Items

The following items are not eligible for return unless they arrived damaged, defective, or incorrect:

  • opened or used hygienic accessories or consumables;
  • blood glucose test strips, lancets, control solution, and similar single-use supplies once opened;
  • replacement parts or accessories that show use, damage, or missing components;
  • final sale items, if clearly marked at checkout.

Damaged, Defective, or Wrong Items

Please inspect your order when it arrives. If an item is damaged, defective, missing parts, or not what you ordered, contact us within your 30-day return window at support@fondcircle.com or through the chat feature on fondcircle.com.

Include your order number and photos or videos showing the issue. We will review the request and may offer a replacement, exchange, refund, or other resolution depending on the situation.

Return Shipping

  • If the return is due to a confirmed FondCircle error, damaged item, wrong item, or covered defect, FondCircle will provide a prepaid return label.
  • For preference-based returns, customers are responsible for return shipping costs.
  • Original shipping fees, expedited shipping fees, and shipping protection fees are not refundable unless required by law or the return is due to a FondCircle error.

Bundles, Kits, Gifts, and Promotions

If your purchase included a bundle, kit, gift-with-purchase, discount, or promotional item, all items included in that offer must be returned together to be eligible for a refund.

Refund Timing

After we receive and inspect your return, we will notify you of the outcome. Approved refunds are issued to the original payment method within 5–10 business days of receiving your return. Depending on your bank or payment provider, additional time may pass before the amount appears in your account.

Exchanges

If you need a different product or replacement, contact support@fondcircle.com or use the chat feature on fondcircle.com. Depending on inventory and the reason for the request, we may process an exchange, replacement, or return and new order.

Questions

For return or refund help, contact support@fondcircle.com or use the chat feature on fondcircle.com.