Privacy policy
Last updated: 2026.6.15
This Privacy Policy explains how FondCircle.com ("FondCircle," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit fondcircle.com, purchase products, contact us, interact with our marketing, or use our related websites, products, applications, devices, and services (collectively, the "Services").
FondCircle products and app features may involve health and wellness-related information. We treat this information with heightened care and use it only for the purposes described in this Privacy Policy and any supplemental notice presented to you when you use a specific feature.
Quick Reference
| Topic | Our Approach |
|---|---|
| What we collect | Account, order, support, website, device, app, and health/wellness data — depending on how you use FondCircle |
| Health data | Readings such as blood pressure, blood glucose, SpO₂, temperature, heart rate, body composition, and sleep — only when you actively use device or app features |
| Why we use it | To fulfill orders, provide support, connect devices, display your records and trends, improve the Services, prevent fraud, and meet legal obligations |
| Selling your data | We do not sell your personal information |
| Health data & advertising | We do not share your Health and Wellness Data with advertising or marketing partners |
| AI features | We do not use your Health and Wellness Data to train AI models |
| Your controls | Manage app permissions, disconnect integrations, unsubscribe from marketing, request access or deletion |
| Medical disclaimer | FondCircle information is for informational and wellness purposes only — not medical advice, diagnosis, or treatment |
1. Definitions
Personal Information means information that identifies, relates to, describes, or can reasonably be linked to a specific person.
Health and Wellness Data means personal information relating to your health, wellness, body measurements, device readings, app records, activity, sleep, medication reminders, or connected health integrations. This category may be treated as sensitive under applicable privacy laws.
Device Data means information about a FondCircle device, mobile device, browser, or connected hardware — such as model, identifiers, firmware version, operating system, connection status, error logs, and diagnostic data.
Aggregated or De-identified Data means information that has been processed or combined such that it cannot reasonably be linked to any specific individual.
2. Scope
This Privacy Policy covers:
- the FondCircle website and online store at
fondcircle.com; - purchases, shipping, returns, warranty claims, and customer support;
- product registration and account management;
- marketing communications, newsletters, surveys, SMS/MMS programs, and promotions;
- the FondCircle App, supported connected devices, and health integrations at a high level.
If you use the FondCircle App or connected devices, please also review our App & Health Data Privacy Notice, which explains in detail how we handle health readings, device data, mobile permissions, and app-specific features. That Notice should be read alongside this Policy.
Certain other features — such as family profiles, AI Health Insights, and third-party health integrations — may have additional disclosures presented to you at the point of use.
3. Information We Collect
The information we collect depends on how you interact with FondCircle.
3.1 Information You Provide to Us
| Category | Examples |
|---|---|
| Contact and account | Name, email address, phone number, shipping address, billing address, account password |
| Order and transaction | Products purchased, order number, payment status, discounts applied, shipping method, return and refund history, warranty records |
| Payment | Payment method details sufficient to process a transaction; full payment card data is handled by our payment processors — we do not store raw card numbers |
| Support and communications | Messages, support tickets, emails, call notes, photos or videos you submit for support, warranty, or return purposes |
| Marketing preferences | Newsletter signup, SMS opt-in, survey responses, communication preferences, promotion participation |
| Health profile (app/device) | Height, weight, date of birth, gender, and any health or wellness readings you record or sync using FondCircle devices or the app |
3.2 Website and Ecommerce Data
When you visit fondcircle.com, we automatically collect:
- network identifiers such as IP address and approximate location derived from it;
- browser type, device type, operating system, language, and time zone;
- pages viewed, products viewed, search terms, links clicked, cart and checkout activity, and referring pages;
- cookie, pixel, tag, log file, analytics, and fraud-prevention signals.
We use this information to operate the website, load content correctly, understand performance, improve the shopping experience, measure marketing effectiveness, and detect fraud.
3.3 App, Device, and Health Data
If you use the FondCircle App, supported connected devices, or health integrations, we may collect:
- Profile data: name, date of birth, gender, profile photo, email, phone number, postal code, country;
- Health and Wellness Data: depending on the devices and app features you use, this may include height, weight, body fat percentage, blood pressure, blood glucose, oxygen saturation (SpO₂), body temperature, heart rate, HbA1c estimates, sleep data, activity data, medication reminders, and other measurements generated by FondCircle devices or entered manually;
- Device Data: device model, manufacturer, firmware version, operating system, MAC address, serial number, device identifier, app version, battery status, and error logs;
- Connectivity signals: Bluetooth and Wi-Fi signals needed to pair and sync devices; location-related signals only where you have granted permission and the feature requires it;
- Third-party integration data: information from health platforms, devices, or apps you choose to connect (such as Apple Health or Google Health Connect), subject to the permissions you grant those platforms.
3.4 Information from Third Parties
We may receive information from:
- ecommerce, payment, and fraud-prevention providers (such as Shopify and payment processors);
- shipping and fulfillment carriers;
- advertising and analytics platforms (such as Google Analytics), subject to your cookie choices;
- app stores and mobile billing platforms;
- third-party health platforms, device manufacturers, or apps you authorize;
- customer support and communication tools;
- public sources or business partners where permitted by law.
4. How We Use Information
| Purpose | Description |
|---|---|
| Provide the Services | Operate the website and store, process orders, deliver products, activate the app, connect devices, and maintain accounts |
| Health record features | Display your readings, trends, and history; provide measurement reminders; support record export or sharing at your direction |
| Customer support | Respond to questions, troubleshoot device or app issues, process returns, handle warranty claims |
| Payments and fulfillment | Process payment, prevent fraud, calculate shipping, confirm orders, manage refunds |
| Communications | Send order confirmations, shipping updates, service notices, policy updates, and marketing where you have opted in |
| Product improvement | Analyze usage patterns, fix bugs, improve device and app performance, develop new features, and understand aggregated trends using de-identified data |
| Security and fraud prevention | Protect accounts, detect and prevent misuse, maintain the integrity of the Services |
| Legal and compliance | Comply with applicable laws, respond to lawful requests, enforce our policies, protect our rights and the safety of users |
We do not use your personal information for purposes materially different from those listed above without providing notice and, where required, obtaining your consent.
5. Health and Wellness Data
Health and Wellness Data is sensitive. We apply the following commitments:
- Purpose limitation. We use Health and Wellness Data only to provide the features you have activated — such as device sync, reading history, trend visualization, reminders, record review, and in-app summaries — and for product improvement using de-identified or aggregated data.
- No advertising use. We do not share your Health and Wellness Data with advertising or marketing partners. Marketing partners may receive general account identifiers (such as a hashed email address) to enable ad attribution, but never your health readings or wellness records.
- No selling. We do not sell your Health and Wellness Data to any third party.
- No AI training. We do not use your Health and Wellness Data to train AI or machine learning models without your explicit opt-in consent.
- De-identification for research. We may use de-identified or aggregated population-level data for internal research, product improvement, and public health insights. This data cannot reasonably be re-linked to you.
Medical disclaimer. FondCircle products, readings, trends, summaries, and AI-generated insights are for informational and wellness purposes only. They are not medical advice, diagnosis, treatment, prevention, cure, or a substitute for consultation with a qualified healthcare professional. In a medical emergency, contact emergency services immediately.
6. AI Health Insights
If AI Health Insights or similar features are available, they may help summarize patterns, flag notable trends, or provide context for your readings.
These features are informational only and must not be used as the basis for any diagnosis, medication decision, treatment choice, or emergency response.
We do not use your Health and Wellness Data to train the underlying AI models powering these features.
7. How We Share Information
We do not sell your personal information. We may disclose information to the following categories of recipients for the purposes described.
| Recipient | Purpose |
|---|---|
| Ecommerce and payment providers (e.g., Shopify, payment processors) | Operate the store, process and verify payments, prevent fraud, manage checkout and order records. You can read more about how Shopify uses your information at shopify.com/legal/privacy |
| Fulfillment and shipping carriers | Ship orders, provide tracking, handle delivery issues and returns |
| Customer support tools | Respond to support requests, process returns, manage warranty claims |
| App infrastructure and cloud providers | Host data, operate the app and APIs, support device sync, send push notifications, monitor performance |
| Analytics providers (e.g., Google Analytics) | Measure website and marketing performance, subject to your cookie and tracking preferences |
| Advertising platforms | Measure ad attribution using general account identifiers only — never Health and Wellness Data |
| Third-party integrations you authorize | Connect your FondCircle account to health platforms, devices, or apps you choose; those third parties govern data shared with them under their own privacy policies |
| Legal, regulatory, and safety parties | Comply with law, respond to valid legal process, enforce our policies, prevent fraud, protect our rights, address safety concerns |
| Business transfer parties | In connection with a merger, acquisition, financing, reorganization, or sale of assets — with notice to you where required by law |
We require service providers to protect personal information consistent with this Policy and applicable law.
8. Cookies, Tracking, and Behavioral Advertising
We use cookies and similar technologies (such as pixels and tags) to operate the website, remember preferences, support checkout, analyze performance, prevent fraud, and measure marketing effectiveness.
For a full list of cookies used, their purpose, and how to manage them, see our [Cookie Policy].
Behavioral Advertising
We participate in interest-based (behavioral) advertising. This means we may share information about your activity on fondcircle.com — such as pages viewed, products viewed, and purchase history — with advertising partners so that we can show you relevant FondCircle ads on other websites and platforms.
Our advertising partners include:
| Platform | Opt-Out |
|---|---|
| Meta (Facebook / Instagram) | facebook.com/adpreferences |
| adssettings.google.com | |
| Microsoft (Bing) | account.microsoft.com/privacy |
| TikTok | TikTok Ad Settings |
We do not share your Health and Wellness Data with any advertising partner.
We also use Google Analytics to help us understand how visitors use our website. You can learn more about how Google uses your information at policies.google.com/privacy. To opt out of Google Analytics tracking across all websites, you can install the Google Analytics Opt-out Browser Add-on.
For more information about how targeted advertising works, visit the Network Advertising Initiative's educational page at networkadvertising.org.
You can also opt out of interest-based advertising from multiple companies at once through:
Opting out does not mean you will stop seeing FondCircle ads — it means ads will no longer be targeted based on your browsing behavior.
You may also manage cookies through your browser settings or any cookie preference tool available on the website. Disabling certain cookies may affect site functionality such as cart persistence and checkout.
We do not alter our practices in response to Do Not Track browser signals, as there is no universally accepted standard for how such signals should be interpreted.
9. Automated Decision-Making
We do not use fully automated decision-making processes that produce legal or similarly significant effects on you.
Our ecommerce platform (Shopify) uses limited automated fraud prevention tools — including temporary blocks on IP addresses and payment methods flagged as high-risk — to protect the integrity of transactions. These measures are operational safeguards and do not constitute decisions with legal effect.
If you believe you have been incorrectly affected by an automated process, contact support@fondcircle.com and we will review it manually.
10. Data Retention
We retain personal information only as long as reasonably necessary for the purposes described in this Policy, or as required or permitted by law.
| Data category | Typical retention basis |
|---|---|
| Order, billing, and transaction records | Retained for accounting, tax, fraud prevention, and legal compliance — generally 7 years or as required by applicable law |
| Customer support and warranty records | Retained while needed to provide ongoing service and document product issues |
| Account and profile information | Retained while your account is active; deleted or anonymized following a verified deletion request |
| Health and Wellness Data | Retained while your account is active or until you delete specific records; deleted following a verified deletion request, subject to legal holds |
| Marketing and preference data | Retained until you unsubscribe or request deletion |
| Analytics and aggregated data | May be retained indefinitely in de-identified or aggregated form |
Accounts that show no activity for an extended period may receive a notification before any action is taken on account status. Backup systems may retain data for a short additional period after deletion requests are processed.
11. Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction — including encryption in transit and access controls.
No internet transmission, application, device, or storage system is completely secure. You are responsible for maintaining the confidentiality of your account credentials. If you believe your account or information may have been compromised, contact us immediately at support@fondcircle.com.
12. Children's Privacy
The Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from anyone under 18.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@fondcircle.com and we will promptly delete it.
Certain app features may allow a user to create profiles for family members or dependents. The primary account holder is responsible for ensuring appropriate permissions and consent exist for any dependent profile added to their account.
13. Your Privacy Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you;
- Correct inaccurate or incomplete information;
- Delete certain personal information;
- Receive a copy (data portability) of certain information in a structured format;
- Object to or restrict certain processing activities;
- Withdraw consent where our processing relies on your consent;
- Opt out of marketing communications, behavioral advertising, or certain data-sharing practices.
To exercise any of these rights, contact us at support@fondcircle.com. We may need to verify your identity before fulfilling a request. We may retain certain information where required or permitted by law — for example, for fraud prevention, legal compliance, tax, accounting, dispute resolution, or warranty purposes.
We will not discriminate against you for exercising your privacy rights.
California Residents (CCPA / CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act and California Privacy Rights Act:
- Right to Know: request disclosure of the categories and specific pieces of personal information we have collected, the sources, the business purposes, and the categories of third parties we share it with;
- Right to Delete: request deletion of personal information we hold about you, subject to certain exceptions;
- Right to Correct: request correction of inaccurate personal information;
- Right to Opt Out of Sale or Sharing: we do not sell your personal information, and we do not share Health and Wellness Data for cross-context behavioral advertising;
- Right to Limit Use of Sensitive Personal Information: you may direct us to limit our use of sensitive personal information (including Health and Wellness Data) to purposes necessary to provide the Services;
- Right to Non-Discrimination: we will not deny you goods or services, charge different prices, or provide a different quality of service because you exercised a privacy right.
Sensitive personal information we may collect (California definition): account credentials, Health and Wellness Data, and precise geolocation where you have granted permission.
Shine the Light: California residents may also request information about disclosures of personal information to third parties for their direct marketing purposes during the prior calendar year. We do not disclose personal information to third parties for their own direct marketing purposes.
To submit a California privacy request, email support@fondcircle.com. Authorized agents may submit requests on your behalf with written authorization. We will respond within 45 days, extendable by an additional 45 days where reasonably necessary.
EEA and UK Residents (GDPR / UK GDPR)
If you are located in the European Economic Area or United Kingdom, we process your personal information on the following legal bases:
- Performance of a contract — to process your order, fulfill purchases, and provide account services;
- Legitimate interests — for fraud prevention, security, website analytics, and improving our products, where those interests are not overridden by your rights;
- Consent — for marketing communications, health data processing, optional integrations, and AI features;
- Legal obligation — to comply with applicable laws and regulations.
For Health and Wellness Data (which may constitute "special category" data under GDPR), we rely on your explicit consent or other applicable Article 9 exemptions.
Your personal information will be initially processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how Shopify handles data transfers in compliance with GDPR, see the Shopify GDPR Whitepaper.
You may lodge a complaint with your local data protection authority if you believe we have processed your information unlawfully.
14. International Data Transfers
FondCircle is based in the United States. If you are located outside the United States, information we collect may be transferred to, stored, and processed in the United States or other countries where our service providers operate.
Our ecommerce platform, Shopify, initially processes order and store data on servers located in Ireland, before transferring it to Canada and the United States. Other service providers may process data in additional countries.
When transfers of personal information from the EEA, UK, or other jurisdictions with cross-border transfer restrictions are required, we and our service providers use appropriate safeguards — such as Standard Contractual Clauses or other legally recognized mechanisms — to protect your information.
15. Third-Party Links and Services
The Services may include links to third-party websites, app stores, payment providers, health platforms, or connected services. Their privacy practices are governed by their own policies, which we encourage you to review before providing information or connecting accounts. We are not responsible for the privacy practices of third parties.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. The updated Policy will be posted with a new "Last updated" date. For material changes, we will provide additional notice — for example, by email or a prominent notice on the website — before the changes take effect.
We encourage you to review this Policy periodically.
17. Contact Us
For privacy questions, requests, or concerns:
Support: support@fondcircle.com
Mailing address: FondCircle Inc. 4695 MacArthur Court, 11th Floor Newport Beach, CA 92660 United States